Our Main Guidelines
Innovation
Achievement
Trust & Credibility
Flexibility & Speed
Commitment
Integrity
Contribution
Inspiration
We are passionate about delivering service excellence and great customer experience, which we have learned throughout our journey. We deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society.
At Alpha BPO we help our clients drive breakthrough growth by combining customer experience and subject matter expertise with analytics and innovative talent.
Currently helping travel agencies, technology providers, food delivery agencies, commercial transportation companies and more, increase provider, member and more importantly, customer satisfaction; improve outcomes and reduce costs.
We are ready to take over your customer service/data entry role by onboarding one dedicated agent to perform this task for your company. Here is what we are able to offer since day one.
You don’t need to spend a huge number of resources on hiring and training an in-house employee to perform customer service and data entry
When the time is right, we will train any number of employees that will be part of your team by making sure our customer liaison is able to engage with knowledge and project management strategies, that way your employees are focused on your core competencies.
Our focus is to onboard an experienced representative able to handle the expected volume. We are able to do this by applying tests to our applicants that will tell us they have the skills we need to perform whatever task assigned.
You’ll need front-of-line workers to meet your new company’s needs. In-house customer service departments rarely scale easily, but this isn’t an issue for Alpha BPO. Our company often has more staff, so you can take advantage of our resources to maintain your momentum.
We’re honored that you’ve chosen to work with us. It’s our utmost priority to ensure you have an excellent experience with our services and team members from day one.
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