Back Office


Bringing people, strategicaly and technologicaly together to drive backend efficiency and improve business performance. Streamlined back office operations sustain customer happiness and business growth. At Alpha BPO, we build process frameworks from scratch to help improve both customer experiences and digital experiences.

 

Virtual Assistant (VA)

VA’s are generalists who can wear many hats at the same time. Contrary to popular belief, this is not a low-level job. A great VA, or Executive Virtual Assistant (EVA), has to be sharp, and a mid to high-level person. A good VA is hard to find because it is not a repetitive job. It takes an intelligent person with the ability to work with no clearly defined processes or playbook. For many VAs, no two days are the same.

 

Data Entry Specialists

One of the very first things to be outsourced more than 25 years ago was Data Entry, which is the act of transcribing written documents into digital data, or of transcribing one type of digital data into another. It’s been said that the world’s most valuable resource is no longer oil, but data. Your data must be accurately and efficiently processed by Data Entry Specialists with great attention-to-detail.

 

Chat & Email Services

Our agents go through an extensive training so they are experts in answering your customer’s questions.

Every customer interaction is a chance to build value and recognition for your brand. Chat and email communications are no exception. World Connection combines the convenience of chat and email technology with its personable and professional problem solvers, reinforcing your brand loyalty real time.

We partner with you to improve response times and meet your business goals while ensuring the highest possible customer satisfaction for technical and help desk support, order fulfillment, problem resolution, transactions, user verification and much more.

Chat and Email support provides a convenient way for customers to directly address their product related concerns. Our World Connection staff consists of highly educated and trained team members that cater to your business matters and offer quick professional support while still maintaining your company’s quality.

We partner with you to achieve your business email and chat management goals with enhanced quality and improved response times.

 

Book Keeper

Our outsourced accounting and bookkeeping professionals do a wide range of tasks including maintaining a company’s financial reports, keeping accounting records, generating invoices, tracking accounts receivable, generating accounts receivable reports, tracking accounts payable services, trial balances, and generating profit and loss (P&L) statements.

 

Areas we are specialized in:

  • Inventory Management
  • Data Entry
  • Inventory Management
  • HR Management & Recruiting
  • Order Processing
  • Transcription
  • Order and Payment Tracking
  • Claim Processing
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