Vision & Mission

Alpha BPO

Our Vision

Our expertise in Business Process Outsourcing, your maximum advantage.

Vagaries of economy, increasing competition and difficult times have made outsourcing a necessity for modern businesses in all industries. As an established BPO company, we are committed to provide innovative solutions backed by our experience helping different industries.

In the contemporary context, our BPO firm facilitates custom outsourcing solutions that include internal business functions such as customer care, back office, technical support and many more services. We also focus on key industry services such as Telecom, Logistics, Energy & Utility and Manufacturing.

We firmly believe that BPO will be radically re-defined over the next five to ten years. Instead of its historic role as a cost-cutting tool, it will increasingly be viewed as a means of delivering higher-quality services and capabilities. In parallel with this re-definition of purpose, will be a re-ordering of source. Higher-value onshore, as opposed to traditional low-cost offshore outsourcing, will gain ground.

Lead-Generation

Alpha BPO

Our Mission

Our mission is to utilize our expertise to provide the best value as measured by quality, cost and innovation. We are firmly and sincerely committed to providing value-packed services to businesses and individuals. We will always use the most appropriate means for accomplishing each goal depending on our customer’s needs.

Our goals as a company are to provide individualized account attention, competitive turnaround times, maintain competitive rate & high ethical standards and to provide the best of quality & service.

Our innovative technology, progressive attitude and the degree to which we exceed the expectations of our clients are the key to our success. It is the personalized care and service we provide that will ensure that our clients stay and return to us.

Alpha BPO

Our main guidelines

Commitment to Clients

We put our clients’ needs at the center of everything we do.

Trust and Respect

We work together to create a culture that builds trust and respect.

Achievement & Contribution

We strive for excellence. Each person’s contribution is essential if success is to be achieved.

Success through collaboration

We collaborate efficiently to provide an outstanding service that provides both our internal and external clients with exceptional experiences.

Flexibility & Speed

We have the resources and capability to deploy custom solutions and respond quickly to our clients’ requirements.

Inspiration & innovation

We are creative in the implementation of processes that inspire and improve the total customer experience.

Integrity

We are open, honest and transparent in all our relationships.

Alpha BPO

We are the most popular call center

Although the Internet and smartphones have emerged as new and popular communication channels for providing customer service, live agent access via telephone is still among the most preferred channels for people that seek assistance.

We Work In Six Simple Steps:

Services Form

Get Your Service

Get in touch with one of our agents and get a free quote on the type of service you are interested in.

Meet Your Customer Demands

Our agents are your team. We take care of your customers and prospects with a white glove.