Bilingual Email Support

Alpha BPO

Bilingual Email Support Services

Accuracy is vital in customer support, so communication needs to take place on a channel ensuring precise information relay.

Email is a great platform for customers who don’t necessarily need real-time assistance but require correct and accurate information in written form. Customer support specialists can send billing or subscription details, complex instructions to technical problems.

Email support also eliminates telecommunication charges while expanding your reach. This also ensures maximal productivity for your support team, letting a small number of representatives respond to large influxes of emails. With Alpha BPO’s experience as an expert non-voice customer support provider, we can optimize email into a contacting avenue that your customers prefer to use.

Increase overall productivity, boost client satisfaction, and improve your company’s bottom line through our email support solution.

Alpha BPO

Our main guidelines

Commitment to Clients

We put our clients’ needs at the center of everything we do.

Trust and Respect

We work together to create a culture that builds trust and respect.

Achievement & Contribution

We strive for excellence. Each person’s contribution is essential if success is to be achieved.

Success through collaboration

We collaborate efficiently to provide an outstanding service that provides both our internal and external clients with exceptional experiences.

Flexibility & Speed

We have the resources and capability to deploy custom solutions and respond quickly to our clients’ requirements.

Inspiration & innovation

We are creative in the implementation of processes that inspire and improve the total customer experience.

Integrity

We are open, honest and transparent in all our relationships.

Alpha BPO

We are the most popular call center

Although the Internet and smartphones have emerged as new and popular communication channels for providing customer service, live agent access via telephone is still among the most preferred channels for people that seek assistance.

We Work In Six Simple Steps:

Services Form

Get Your Service

Get in touch with one of our agents and get a free quote on the type of service you are interested in.

Meet Your Customer Demands

Our agents are your team. We take care of your customers and prospects with a white glove.