Accuracy is vital in customer support, so communication needs to take place on a channel ensuring precise information relay.
Email is a great platform for customers who don’t necessarily need real-time assistance but require correct and accurate information in written form. Customer support specialists can send billing or subscription details, complex instructions to technical problems.
Email support also eliminates telecommunication charges while expanding your reach. This also ensures maximal productivity for your support team, letting a small number of representatives respond to large influxes of emails. With Alpha BPO’s experience as an expert non-voice customer support provider, we can optimize email into a contacting avenue that your customers prefer to use.
Increase overall productivity, boost client satisfaction, and improve your company’s bottom line through our email support solution.
Although the Internet and smartphones have emerged as new and popular communication channels for providing customer service, live agent access via telephone is still among the most preferred channels for people that seek assistance.
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