Have Questions About Our Services

Listed below are a variety of the most frequently asked questions (FAQ) regarding ALPHA BPO SERVICES. If you have a question that we do not list, please contact us.
ALPHA BPO began providing outsourcing services in 2019. However, we were delivering outstanding services in telecom, customer service and trucking for the past 15 years.
We offer traditional inbound and outbound call center outsourcing services (customer service, sales, lead generation, order processing, and some services that no other BPO is offering such as Trucking Dispatch, Logbook Management, Fleet Monitoring, Logbook Tech Support, Remote IT Services) in English and, Spanish languages.
We offer variable work schedules reflecting the requirements of our clients. These include normal business hours, weekends, and 24×7.
Our nearshore call center is located in Managua, Nicaragua, Central America, approximately 2.5 hours by air from the US. Our US financial partner is located in Miami, Florida.
We have a minimum of 1 service representative per client project. We can start small and add additional personnel as your project grows.
Before initiating a project, normally we sign a Non-Disclosure Agreement (NDA) and Project Confidentiality Agreement with the client. Under this agreement, we keep the client and project-related information in strict confidence. Any references or client’s outsourcing project details are not revealed without the prior approval of the client. We also sign a Non-Disclosure agreement with our employees so that the confidential information of the client is not shared with any external entity.
Yes, we can provide you with our client references. We have built solid relationships with our clients by helping them meet their business objectives and providing them high-quality service that exceeds their expectations.
We are flexible to accept your methodologies and standards that suit your way of conducting business. We can work the way you want us to work and ensure that your business objectives are met.
We are flexible and will customize our pricing for you depending upon the type of services, scope and duration of the project. We can offer fees per hour, per minute, per order as well as completely performance based. Normally telecommunication charges are included in our fees.

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