Welcome to

The Alpha BPO customer community

We’re honored that you’ve chosen to work with us. It’s our utmost priority to ensure you have an excellent experience with our services and team members from day one.

About Alpha BPO

World-Class Contact Center

We’ve compiled this packet of resources to provide a framework and clear path for success since the first meeting and beyond. Our experience includes managing projects for credit bureaus, retailers, order taking and logistics. We guarantee a custom recruited Customer Support team, 100% dedicated to your business so that our agents become an extension of your team.

Excelence

Innovation

Service Driven

Results focused

Trust & Integrity

Our Expertise

Services We Offer

We deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society.

Bilingual Customer
Support

Bilingual Trucking
Dispatchers

Bilingual Email
Support

Accounting
Services

Lead Generation

Debt Collection

Back Office

IT Support

Security Monitoring

We Work In Six Simple Steps

How It Works?

1

Onboarding

You are assigned an onboarding person who will help to build your team using a detailed project management approach from road mapping, to recruiting, training, operations check point and launch.

2

Sourcing

Our recruiting team combines sourcing and headhunting to interview, test and ultimately curate a custom team, tailor fit to your business.

3

Training

Our training team will help to facilitate and build training documentation with you, and set a plan for certification with your team members.

4

Production

Once training certification is complete; your team members are 100% dedicated to you. They are assigned a supervisor to help ensure work is being done correctly. We begin to measure against KPIs and goals.

5

Continuous Improvement

Our supervisors/managers will be dedicated to ensure you are happy with ALPHA BPO. They will help to continuously improve, as well as project manage your work and team members.

6

Growth

Level up production, increase efficiency, improve the bottom line, grow your team!

We Work In Six Simple Steps

How It Works?

You are assigned an onboarding person who will help to build your team using a detailed project management approach from road mapping, to recruiting, training, operations check point and launch.
Our recruiting team combines sourcing and headhunting to interview, test and ultimately curate a custom team, tailor fit to your business.
Our training team will help to facilitate and build training documentation with you, and set a plan for certification with your team members.
Once training certification is complete; your team members are 100% dedicated to you. They are assigned a supervisor to help ensure work is being done correctly. We begin to measure against KPIs and goals.
Our supervisors/managers will be dedicated to ensure you are happy with ALPHA BPO. They will help to continuously improve, as well as project manage your work and team members.
Level up production, increase efficiency, improve the bottom line, grow your team!

Alpha BPO

Why people always with Us?

We are ready to take over your customer service/data entry role by onboarding one dedicated agent to perform this task for your company. Here is what we are able to offer since day one.

Resource Reduction

You don’t need to spend a huge number of resources on hiring and training an in-house employee to perform customer service and data entry.

Accuracy

Our focus is to onboard an experienced representative able to handle the expected volume. We are able to do this by applying tests to our applicants that will tell us they have the skills we need to perform whatever task assigned.

Increased Business Focus and Productivity

When the time is right, we will train any number of employees that will be part of your team by making sure our customer liaison is able to engage with knowledge and project management strategies, that way your employees are focused on your core competencies.

We are committed to offer top notch customer support/client services

You’ll need front-of-line workers to meet your new company’s needs. In-house customer service departments rarely scale easily, but this isn’t an issue for Alpha BPO. Our company often has more staff, so you can take advantage of our resources to maintain your momentum.

Services Form

Get Your Service

Get in touch with one of our agents and get a free quote on the type of service you are interested in.

They Believe In Us

Clients & Partners

Faq´s

Have Questions About Our Services

At Alpha BPO we are passionate about delivering service excellence and great customer experience. We create innovative solutions, which deliver compelling outsourcing services, creating value for shareholders, clients and employees, whilst maintaining a broad commitment to the environment and society.
ALPHA BPO began providing outsourcing services in 2019. However, we were delivering outstanding services in telecom, customer service and trucking for the past 15 years.
Our nearshore call center is located in Managua, Nicaragua, Central America, approximately 2.5 hours by air from the US. Our US financial partner is located in Miami, Florida.
We offer variable work schedules reflecting the requirements of our clients. These include normal business hours, weekends, and 24×7.
We are flexible and will customize our pricing for you depending upon the type of services, scope and duration of the project. We can offer fees per hour, per minute, per order as well as completely performance based. Normally telecommunication charges are included in our fees.

Meet Your Customer Demands

Our agents are your team. We take care of your customers and prospects with a white glove.

Alpha BPO

Our Team Members

Carlos Aguirre

Founder & CEO

Francisco Molina

Founder & Technology Director

Darwin Aguilar

Operations Manager

Sara Paterson

Office Manager